Give Maintenance Reports More Power?
We recently had a game-breaking issue with the crank handle in Lost City that required replacement. The following day's crew did not fully receive the information and believed the room was still playable, which could have resulted in a poor guest experience. I would like to propose two additions to the maintenance ticket system for issues marked as Game Breaking. Automatic Block-Out Option When a Game-Breaking maintenance ticket is created, a popup would ask: "Would you like to block open booking slots for this game?" The employee could select a duration, up to 72 hours. This would immediately prevent new reservations from being made while the issue is being repaired without requiring someone to separately update the schedule. Staff Acknowledgment While a Game-Breaking ticket remains active, staff attempting to host a game should receive a popup displaying the maintenance issue and be required to acknowledge it. This is especially important when reservations were already booked before the problem occurred. Those games may still need to be run, but the staff coming onto the next shift would immediately know about the issue and could prepare accordingly. Once the maintenance ticket is marked resolved, the warning would disappear and any remaining blocked availability could automatically reopen. The goal is to prevent a maintenance issue from becoming a guest-service issue simply because information did not make it from one shift to the next.
Escapology The Dells 9 days ago
Give Maintenance Reports More Power?
We recently had a game-breaking issue with the crank handle in Lost City that required replacement. The following day's crew did not fully receive the information and believed the room was still playable, which could have resulted in a poor guest experience. I would like to propose two additions to the maintenance ticket system for issues marked as Game Breaking. Automatic Block-Out Option When a Game-Breaking maintenance ticket is created, a popup would ask: "Would you like to block open booking slots for this game?" The employee could select a duration, up to 72 hours. This would immediately prevent new reservations from being made while the issue is being repaired without requiring someone to separately update the schedule. Staff Acknowledgment While a Game-Breaking ticket remains active, staff attempting to host a game should receive a popup displaying the maintenance issue and be required to acknowledge it. This is especially important when reservations were already booked before the problem occurred. Those games may still need to be run, but the staff coming onto the next shift would immediately know about the issue and could prepare accordingly. Once the maintenance ticket is marked resolved, the warning would disappear and any remaining blocked availability could automatically reopen. The goal is to prevent a maintenance issue from becoming a guest-service issue simply because information did not make it from one shift to the next.
Escapology The Dells 9 days ago
Intro before Magic Moments
Could we get ability to add an intro video to our magic moments? Just like show the logo and location name before the moment plays
Escapology Austin 11 days ago
Intro before Magic Moments
Could we get ability to add an intro video to our magic moments? Just like show the logo and location name before the moment plays
Escapology Austin 11 days ago
Customizable Game Master Profiles?
I was speaking with my staff, and people are having mixed emotions when it comes to the new changes across the venue. I love the sound settings I have set up for the cameras. This allows the cameras to be at a dull roar until a sound related puzzle comes up, in which case it turns to maximum volume. A couple of members of my staff actively dislike the new change, because they are used to the volumes always maxing out when the camera is changed. I would like to ask that we can set up customized gamemaster profiles. A profile picture, preferred sound volumes, and maybe some other small features would be great. I also see a benefit to it when it comes to running our venue. I can set our Hosting TV to have reset sounds set to 100%, and have the same sounds for our Overview TV be muted. Thank you! Roger R Regional Manager Escapology Dells/Milwaukee
Escapology The Dells 14 days ago
Customizable Game Master Profiles?
I was speaking with my staff, and people are having mixed emotions when it comes to the new changes across the venue. I love the sound settings I have set up for the cameras. This allows the cameras to be at a dull roar until a sound related puzzle comes up, in which case it turns to maximum volume. A couple of members of my staff actively dislike the new change, because they are used to the volumes always maxing out when the camera is changed. I would like to ask that we can set up customized gamemaster profiles. A profile picture, preferred sound volumes, and maybe some other small features would be great. I also see a benefit to it when it comes to running our venue. I can set our Hosting TV to have reset sounds set to 100%, and have the same sounds for our Overview TV be muted. Thank you! Roger R Regional Manager Escapology Dells/Milwaukee
Escapology The Dells 14 days ago
Completed
Unique sounds for different alerts
I know we can set a different sound for each game, however it would be useful to have more granular control over which sound is used for each type of alert within that. So different sounds for game started, game ended, running out of time, message, etc, but within those categories, different sounds for each game. It would also be useful to upload unique sounds for individual custom alerts.
Matt Butler 23 days ago
Completed
Unique sounds for different alerts
I know we can set a different sound for each game, however it would be useful to have more granular control over which sound is used for each type of alert within that. So different sounds for game started, game ended, running out of time, message, etc, but within those categories, different sounds for each game. It would also be useful to upload unique sounds for individual custom alerts.
Matt Butler 23 days ago
Link Inventory feature to game props
We have many in-game items that are consumable by nature, or need to be replaced semi-regularly. For example: Printed sheets Padlocks Pens Torches USB sticks Magic wands At the moment we have most of these set up as inventory items. However when one needs to be replaced (either during a game or during the reset), the GM is logging it as a maintenance issue, manually adjusting the inventory count then marking the maintenance issue as fixed. This is a tedious workflow. It would be a big improvement if we could record inventory item usage directly from the GM screen to the game (in a similar way to a reset error or maintenance issue). There would be an icon at the bottom of the GM page (or a tab on the sidebar) for 'Inventory'. When selected, it would bring up all of the inventory items assigned to that game. The GM can then mark down which item(s) have been used, and how many of each one. They could also type a note (like "One of the UV torches broke" or "couldn't find the 4-digit padlock when resetting so put a new one in"). This would adjust the stock levels and create a log entry in Game Forensics in a single action. There would also be the added benefit of tracking how often game items are being replaced.
Matt Butler 30 days ago
Link Inventory feature to game props
We have many in-game items that are consumable by nature, or need to be replaced semi-regularly. For example: Printed sheets Padlocks Pens Torches USB sticks Magic wands At the moment we have most of these set up as inventory items. However when one needs to be replaced (either during a game or during the reset), the GM is logging it as a maintenance issue, manually adjusting the inventory count then marking the maintenance issue as fixed. This is a tedious workflow. It would be a big improvement if we could record inventory item usage directly from the GM screen to the game (in a similar way to a reset error or maintenance issue). There would be an icon at the bottom of the GM page (or a tab on the sidebar) for 'Inventory'. When selected, it would bring up all of the inventory items assigned to that game. The GM can then mark down which item(s) have been used, and how many of each one. They could also type a note (like "One of the UV torches broke" or "couldn't find the 4-digit padlock when resetting so put a new one in"). This would adjust the stock levels and create a log entry in Game Forensics in a single action. There would also be the added benefit of tracking how often game items are being replaced.
Matt Butler 30 days ago
Enhancements to the feedback function
Allow GMs to add feedback without choosing an emotion (priority 1) This is a really critical one for us, at the moment our data is corrupt because the feedback often doesn’t fit neatly into one of the options so the GM chooses at random. Additionally, a nice-to-have would be the option to customise which emotions are available for GMs to select as a venue-level setting. Allow feedback to be retrospectively added to a game (via Game Forensics screen) (priority 2) For instance, if a team speaks with the host after their session, but another employee resets the room in the interim, we don’t have a way to record their feedback against the game. EG: during the game we noted “players seem to be struggling with puzzle X, they’re saying it’s hard to understand”. After the host speaks with them, we might add a further comment with explanation of what they were doing wrong, so that we can look to improve it in future It would also be useful for management to have the capability to add notes directly to a game when reviewing the game forensics. EG: if a reset error or maintenance issue occurred during the game and management have subsequently spoken to the group, we would add notes for future reference. Prompt GM for feedback in the post-game dialogue window (priority 3) Mythric has a field for comments which we made regular use of before Drawbridge. GMs would make helpful observations about the game. That source of data has dried up since there is now increased friction for them to record notes. Allow GMs to edit feedback previously added (priority 4) In case of error. Nice-to-have.
Matt Butler 30 days ago
Enhancements to the feedback function
Allow GMs to add feedback without choosing an emotion (priority 1) This is a really critical one for us, at the moment our data is corrupt because the feedback often doesn’t fit neatly into one of the options so the GM chooses at random. Additionally, a nice-to-have would be the option to customise which emotions are available for GMs to select as a venue-level setting. Allow feedback to be retrospectively added to a game (via Game Forensics screen) (priority 2) For instance, if a team speaks with the host after their session, but another employee resets the room in the interim, we don’t have a way to record their feedback against the game. EG: during the game we noted “players seem to be struggling with puzzle X, they’re saying it’s hard to understand”. After the host speaks with them, we might add a further comment with explanation of what they were doing wrong, so that we can look to improve it in future It would also be useful for management to have the capability to add notes directly to a game when reviewing the game forensics. EG: if a reset error or maintenance issue occurred during the game and management have subsequently spoken to the group, we would add notes for future reference. Prompt GM for feedback in the post-game dialogue window (priority 3) Mythric has a field for comments which we made regular use of before Drawbridge. GMs would make helpful observations about the game. That source of data has dried up since there is now increased friction for them to record notes. Allow GMs to edit feedback previously added (priority 4) In case of error. Nice-to-have.
Matt Butler 30 days ago
Greater control over when a booking is classed as an event
In our venue the £/$ total value of a booking is not necessarily relevant to whether we would class it as an event. We have some high value orders which are just normal games booked online, but some lower value ones that have booked refreshments or use of the function room. It would be useful to have greater control over what is classed as an event. For example certain ticket types would always be an event. Or even keeping it as is, add an event marker that can be manually toggled to control whether a booking is an event or not.
Matt Butler 30 days ago
Greater control over when a booking is classed as an event
In our venue the £/$ total value of a booking is not necessarily relevant to whether we would class it as an event. We have some high value orders which are just normal games booked online, but some lower value ones that have booked refreshments or use of the function room. It would be useful to have greater control over what is classed as an event. For example certain ticket types would always be an event. Or even keeping it as is, add an event marker that can be manually toggled to control whether a booking is an event or not.
Matt Butler 30 days ago
Additional discord notifications
The following notification types would be very helpful: Maintenance issue marked as fixed Employee late for shift Reset error logged Booking received for a session that begins within the next X hours
Matt Butler 30 days ago
Additional discord notifications
The following notification types would be very helpful: Maintenance issue marked as fixed Employee late for shift Reset error logged Booking received for a session that begins within the next X hours
Matt Butler 30 days ago
"Game down" maintenance issue should have a greater impact
If a issue with a “game down” severity level is logged this should prevent you from claiming or starting a game until it has been resolved. Should also flag clearly on the overview/hosting/GM screens. We had one that was resolved, but forgot to mark it as fixed. Only noticed after the game had finished. There is a risk that a game could be started without anyone realising there is a problem.
Matt Butler 30 days ago
"Game down" maintenance issue should have a greater impact
If a issue with a “game down” severity level is logged this should prevent you from claiming or starting a game until it has been resolved. Should also flag clearly on the overview/hosting/GM screens. We had one that was resolved, but forgot to mark it as fixed. Only noticed after the game had finished. There is a risk that a game could be started without anyone realising there is a problem.
Matt Butler 30 days ago
Completed
Ability to toggle description of tasks under the clipboard button
We have some tasks that have some long descriptions. This means with the descriptions on our clipboard/daily tasks button gets filled up really fast, it would be nice if we could choose to toggle these descriptions under this button on and off.
MadisonAL Escapology 4 months ago
Completed
Ability to toggle description of tasks under the clipboard button
We have some tasks that have some long descriptions. This means with the descriptions on our clipboard/daily tasks button gets filled up really fast, it would be nice if we could choose to toggle these descriptions under this button on and off.
MadisonAL Escapology 4 months ago
Completed
Prevent popups from concealing the cameras on the GM screen
I think this was previously mentioned by someone at one of the monthly zoom calls. The various popup dialogues on the GM screen (Maintenance, Reset error, feedback, custom hint, host messages) prevent the GM from being able to see the cameras, because the dialogue box is centred to the middle of the screen and because it applies a shading effect to the remainder of the screen when opened. My suggestion would be to have it open in the sidebar instead (as a tab, like objectives, log, audio, upcoming). Second best would be the option to drag the popup dialogue around the screen so that the GM can at least still see the cameras while typing. Likewise, when the host sends the GM a message, it covers the screen and applies the shading effect so they can’t see their game. It happened to me recently where I was the GM and was sent a message while I was in the middle of typing a custom hint. I quickly dismissed the message after a cursory glance to continue typing the hint because the players were waiting. I couldn’t find any way to retrieve the message so had to ask the host to send it again. So as with the other popups the same way my suggestion would be to put messages in a sidebar tab. They could still play the audio notification, and default to opening that tab when a message is received. Message history on this screen would also be really helpful.
Matt Butler 4 months ago
Completed
Prevent popups from concealing the cameras on the GM screen
I think this was previously mentioned by someone at one of the monthly zoom calls. The various popup dialogues on the GM screen (Maintenance, Reset error, feedback, custom hint, host messages) prevent the GM from being able to see the cameras, because the dialogue box is centred to the middle of the screen and because it applies a shading effect to the remainder of the screen when opened. My suggestion would be to have it open in the sidebar instead (as a tab, like objectives, log, audio, upcoming). Second best would be the option to drag the popup dialogue around the screen so that the GM can at least still see the cameras while typing. Likewise, when the host sends the GM a message, it covers the screen and applies the shading effect so they can’t see their game. It happened to me recently where I was the GM and was sent a message while I was in the middle of typing a custom hint. I quickly dismissed the message after a cursory glance to continue typing the hint because the players were waiting. I couldn’t find any way to retrieve the message so had to ask the host to send it again. So as with the other popups the same way my suggestion would be to put messages in a sidebar tab. They could still play the audio notification, and default to opening that tab when a message is received. Message history on this screen would also be really helpful.
Matt Butler 4 months ago
Completed
Log that keeps track of Mythric disconnects
Could we have a log that keeps track of any Mythric server disconnects? Maybe the log could also keep track of how long each disconnect occured for? We have a couple of rooms that whenever Mythric disconnects for Drawbridge it seems to bring a whole laundry list of issues(hint button not working, DMX lighting not turning on, puzzles become irresponsive to manual triggers and to actual solves within the room). Having a log would be helpful to diagnose when these issues and occuring and hopefully help find out why as well.
MadisonAL Escapology 4 months ago
Completed
Log that keeps track of Mythric disconnects
Could we have a log that keeps track of any Mythric server disconnects? Maybe the log could also keep track of how long each disconnect occured for? We have a couple of rooms that whenever Mythric disconnects for Drawbridge it seems to bring a whole laundry list of issues(hint button not working, DMX lighting not turning on, puzzles become irresponsive to manual triggers and to actual solves within the room). Having a log would be helpful to diagnose when these issues and occuring and hopefully help find out why as well.
MadisonAL Escapology 4 months ago
Completed
"Show all" for user login - appear consistently
When logging in at the top right of the screen we have the option to click ‘show all’ for users who are not currently clocked in. Could this option be added in other places too? “Please log in to make changes” popup Host dropdown on hosting screen Host and Gamemaster selection on overview screen Gamemaster selection on GM screen “Reset by” dropdown on hosting and GM screens use case for this one is when a room was reset by an employee who has subsequently clocked out and forgotten to mark the game as reset
Matt Butler 6 months ago
Completed
"Show all" for user login - appear consistently
When logging in at the top right of the screen we have the option to click ‘show all’ for users who are not currently clocked in. Could this option be added in other places too? “Please log in to make changes” popup Host dropdown on hosting screen Host and Gamemaster selection on overview screen Gamemaster selection on GM screen “Reset by” dropdown on hosting and GM screens use case for this one is when a room was reset by an employee who has subsequently clocked out and forgotten to mark the game as reset
Matt Butler 6 months ago
Completed
Rearrange tiles on Operations screen
Option within settings to drag & drop to change the display layout of the various tiles. This is so that we can move the ones that are most important to us to display more prominently, and hide any that are not in use.
Matt Butler 6 months ago
Completed
Rearrange tiles on Operations screen
Option within settings to drag & drop to change the display layout of the various tiles. This is so that we can move the ones that are most important to us to display more prominently, and hide any that are not in use.
Matt Butler 6 months ago
Rejected
Trigger things in the Device Tracking Feature?
Is it possible to add button functionality to the device tracking feature? I see the devices tracking feature in the settings of drawbridge. If I am understanding it correctly, it is designed to help gamemasters track the devices used in the current objective/puzzle. Is there any way we can add the ability for the gamemaster to click on that device and have the device trigger? If so, this can be used to prevent misclicking the wrong button on your screen.
Escapology The Dells 6 months ago
Rejected
Trigger things in the Device Tracking Feature?
Is it possible to add button functionality to the device tracking feature? I see the devices tracking feature in the settings of drawbridge. If I am understanding it correctly, it is designed to help gamemasters track the devices used in the current objective/puzzle. Is there any way we can add the ability for the gamemaster to click on that device and have the device trigger? If so, this can be used to prevent misclicking the wrong button on your screen.
Escapology The Dells 6 months ago
Add hover-over descriptions to icons on overview and hosting pages
As a new user I’ve accidentally clicked the wrong button a number of times. My team have also been asking what icons mean as they are anxious not to break anything! A few examples below:
Matt Butler 7 months ago
Add hover-over descriptions to icons on overview and hosting pages
As a new user I’ve accidentally clicked the wrong button a number of times. My team have also been asking what icons mean as they are anxious not to break anything! A few examples below:
Matt Butler 7 months ago
Completed
Ability to edit and delete items on Handyman Punch List
The function to edit or delete a handman punch list item. Some scenarios I can see this being useful: A mistake has been made Duplicate entry Test/accidental entry Ultimately some further options would be great also, such as: merging timestamped comments adding photos/CCTV screenshots log a specific sub-location within a room set status (In Progress, Scheduled, Waiting on parts, etc) assign to a user Although maybe that strays too far towards building a full CMMS 😉 We previously used MaintainX so I might be spoilt
Matt Butler 7 months ago
Completed
Ability to edit and delete items on Handyman Punch List
The function to edit or delete a handman punch list item. Some scenarios I can see this being useful: A mistake has been made Duplicate entry Test/accidental entry Ultimately some further options would be great also, such as: merging timestamped comments adding photos/CCTV screenshots log a specific sub-location within a room set status (In Progress, Scheduled, Waiting on parts, etc) assign to a user Although maybe that strays too far towards building a full CMMS 😉 We previously used MaintainX so I might be spoilt
Matt Butler 7 months ago
Custom task expiration times
Could we add the ability to choose when a task expires so that it would show up on the expired tasks report and show the red exclamation point on drawbridge earlier?
DannyKimble 7 months ago
Custom task expiration times
Could we add the ability to choose when a task expires so that it would show up on the expired tasks report and show the red exclamation point on drawbridge earlier?
DannyKimble 7 months ago