We’re excited to announce the first public release of a new suite of tools to streamline managing and tracking venue operations outside of the standard flow of games—training, cleaning, audits, and scheduling.

Training Tracker

We have added a new staff page for tracking employee training. Track resets over the last four weeks for up-to-date game knowledge and reset times. Ensure employees are timing resets using the hint button and your expected reset times are set in the Point of Sale Settings.

Dig in and see a detailed report of the fastest resets from the past 4 weeks and progress on any assigned training modules by clicking on the employee’s name.

• Add custom training modules per role in settings

• Ensure employees are enabled in Employees → Training Status

• Supports importing training modules from a CSV file

Daily Tasks

Tracking daily operational tasks like cleaning, audits, and maintenance has never been easier! Head over to General Settings → Daily Tasks to start managing your tasks.

• Quickly access any open tasks by clicking on the clipboard in the status bar.

• View upcoming, open, and historical tasks in the new sidebar page. Add notes, see who was the supervisor for that shift, and see who completed a task (and when!).

Schedule Helper

We can’t see the future, but we hope to give you as much insight into the future of your business through the first version of our long-awaited schedule helper! We have packed it to the brim with visualizations of trends (current and historical!) based on your venue’s data.

Here’s some of what you can see:

• Booking Trends - a high level view, are you trending busier or slower? What days are busy?

• Average Bookings per Hour per Day - are you opening too late? Closing too early? See if your hours match your customer demand!

• Event Bookings - How many events are you hosting in the next month?

• Bookings vs Staffing - If you have enabled a timekeeping integration (and set up your General → Incentives settings), get a look into how well your scheduling matches demand to finetune your staffing.

Anything missing? Request additional charts or modifications in our Feedback Portal!

Other Goodies

• Added today’s escape rate per game to the Overview Games tracker

• Updated health status indicator - hover to see a detailed view of statuses of Drawbridge, Mythric, Point of Sale, Timekeeping, and other integrations

• Upgraded camera player controls to be standard across devices (+ fixed issues with clicking certain areas of the video not registering)

• Added employee incentive settings (average cost, review bonus, rebooking bonus, target labor hours) for reports (General Settings → Incentives)

• Support for non-US currencies (General Settings → Incentives)

• Improvements to the camera detection system for better speed and resiliency

• Fixed an issue with the Google review integration losing connection

• Fixed an issue with new employees not getting displayed in the Daily User Metrics

• Fixed employee syncing between manually added/timekeeping employees