Hellooo new overview metrics! More numbers that make it even easier to forecast out your day. We also added weather information, so you literally get the forecast too ;)

Overview Page Updates

Metrics

• Hours: Staffing hours worked out of total scheduled hours for the day

• Hours/Game: Use the arrows to swap between current staffing hours per game vs future

  • The popup shows an hourly breakdown of bookings and staffing hours for the day

• Games: Games delivered so far out of total bookings today

• Games Extended: Grouped ‘Games Paused’ and ‘Time Added’ into one metric called ‘Games Extended’

  • More detail about what is happening in games will appear on the menu underneath this metric when clicked

Navigation Bar Additions

• Weather forecast - gives interesting data about what may be happening throughout the day. Can lead to reports on how weather impacts business.

  • Click to see an hourly forcast

  • Can be configured in Settings → Weather

• Clicking on the name of whoever’s signed in gives a more specific summary of their day

  • ‘Host’ tab shows resets and times, if games are going in on time, reset errors, and rebookings

  • ‘Gamemaster’ tab shows average hint response time, escape rate, average number of hints sent, props forced, games paused, and time added

  • ‘All’ tab shows daily tasks completed, reviews, and training tasks completed

Additional Features

New Sidebar Page: Goals

• Set goals around rebookings and reviews for any period of time

• Compare against previous goals

• Click on a goal to edit it

Timing Resets from the Hosting/Gamemaster Page

• When a game is ended in the needs reset column, a white clock will appear. Tapping the clock starts the timer and turns it green. Another press will pause the time and turn it red.

• This will work to time a reset while the game is in the ended or in epilogue state, but the timer will stop when the story is reset in Drawbridge and moves to idle.

The Game Master page now counts ‘props forced’

• This will count any prop triggered by the game master during a game, appears in parentheses next to Devices tab

• Will also be built into reports

Other Updates:

• Removed revenue on schedule helper graphs

• Daily Tasks will expire after 7 days, so tasks from Friday can still be completed on Monday, etc.

• When opening the Resova photo page for a group, Drawbridge will auto-check the ‘did they escape?’ box and autofill the game completion time

• Integration with WaiverElectronic

• Show date of last reset in the Training Tracker to alert employees before their reset expires

Quality of life updates for the Training Tracker, Inventory Tracker, and the Hosting Page! Also releasing our first pass at Paycom integration and some other small adjustments.

Hosting and Overview Page

Ever wondered how long a group sat in the lobby before their game started? Well now you know! Also view notes from Resova bookings through Drawbridge.

1. Track group check-in time to see how long since they arrived

   • This shows up in the menu that pops up once the booking has been claimed

1. Access booking notes from Resova on the hosting page

   • The hosting page will show a booking has notes by underlining the customer name. Clicking the underlined name brings up a box with the notes from Resova inside. You can also see these in the menu shown after the game has been claimed.

1. Any Kids Mode games will now have an icon indicator on the hosting and game master page

2. Games lost will show as 0% escape rate instead of “-” on overview metrics

3. Fix time added overview metric to show amount of time per game properly

Game Master Page

Small changes that may help increase hint response time!

1. Add hints inside of alert popup for quick access

   • Brings the hints for the current objective up with the hint alert for easy visualization and fast hint responses! Looks more like the autohint pop-up so there’s an easier transition to using autohint all the time.

1. You can now send custom hints from the autohint pop-up for fast clue customization!

   • Whatever is queued up in the custom hint box will be a customizable option alongside prewritten clues

Timekeeping Updates

1. Initial Paycom integration!

2. Employees with spaces at the end of their name will identify as the correct employee

3. Fix Optim8 integration deleting timeclock records overnight

Training Tracker improvements

See trainee progress at a glance! Each module name will be color coded depending on how much the trainee has completed. Hover over reset percentage to see which games are still needed to meet 100%.

1. Colors for module completion:

   • Gray: No tasks completed

   • Yellow: Module in progress (at least one completed)

   • Green: All tasks completed for that module

2. Show what games have incomplete resets when hovering over reset percentage for an employee

3. No more digging around in settings! You can now change employee training module assignments directly from the Training Tracker page by pressing the plus button in the ‘assigned modules’ column.

Inventory Management Updates

Include photos and notes on your inventory items!

1. Add reference images and notes to items on the inventory management page

   • Images appear as a thumbnail that becomes bigger when clicked on. You can add images from a camera roll or take the photo from the device you’re using.

2. Preserve current inventory page when adding new items

Daily Tasks

1. Daily tasks notes are now used to “report an issue”

   • This adds items to the handyman punchlist directly from the daily task menu. No more loose notes that may not be seen by anyone.

2. Daily tasks will be marked as expired on Monday morning for previous week instead of 7 days after.

Game Analytics

1. Track device activations in game forensics page to verify game ran properly

2. Make game statistics smarter about determining final puzzle escape rates.

   • Uses second to last objective that has a time/duration set (for the ahead/behind timer). Defaults to second to last puzzle overall if no times are configured. This should improve accuracy for games that have an extra objective at the end.

3. Add customer zip code logging from Resova integration for analytics on local/tourist skews

Goodbye dusty inventory spreadsheet, hello inventory management! At long last, we have released a first crack at inventory management. Easy reordering, reminders when stock gets low, right alongside your daily checklists!

Inventory Management

Head over to the sidebar, and jump right into tracking your venue’s inventory!

• Add general venue items or room-specific items

• Get alerted when an item drops below the desired minimum

• Search by item name, filter by room, and only see below stock items

Your feedback is requested! Did we miss anything? Would you like to access your inventory in a different way or from a different page? Using it in a unique way? Let us know!

Daily Tasks Leaderboard

Who is the rockstar taskmaster? Now we know! Go Maggie!🥳

As you complete daily tasks, your tally will show up in the employee leaderboard for daily tasks.

Detection Feedback

As we are evolving our GameSense technology, we want to ensure that we can best support our existing deployments. To do this, we have added a feedback system to let us know extra context around any edge cases you run into!

Bug Fixes, Bug Fixes, Bug Fixes (and other changes)

• Add ability to hide revenue from overview metrics (Settings → Point of Sale)

• Remove notes from daily tasks

• Fix zoom on primary camera getting stuck when camera leaves primary spot

• Fix saving cameras not saving all new cameras from fresh install

• Fix clocked in employee filters showing incorrect people sometimes

• Always show manually added employees

• Fix crash for game with 0 second duration

Not as massive of an update as last months’, but has some important core stability improvements and edge-case handling! We have also been working hard on some exciting new things behind the scenes. I can’t yet reveal anything, but big things are on the horizon! 😎

Do you host events outside the normal flow of games? Want to track the status of your party room for those busy Saturdays? The waiting is over! We have integrated non-game bookings into the hosting page you already know and love.

Event/Birthday Tracking

Any bookings not mapped to games in the Point of Sale settings will now show up on the hosting page at the beginning of the day!

Birthday parties, conference room usage, or other bookings outside of the normal game flow will now appear on the hosting page so they don’t get lost amidst the flurry of games! Ensure your extra rooms get reset on time before that next birthday party.

Live Hint Translations

We want to provide top-notch service to every customer that comes across our door, no matter what country you are based in and what language the customer speaks! With cutting-edge AI-powered live translations, you can now translate the hints you know and love into any language—no manual setup required.

How do I add a new language?

• General Settings → Hint Translations

• Type in a new language and hit save

• Select your language in the Host Start Summary

• Change the language mid-game from the translation language dropdown on the Gamemaster page

General Maintenance Tasks

Alongside tracking non-game bookings, we also know that maintenance does not just mean within the games.

• Add maintenance tasks directly on the Handyman Punchlist page

• Add General maintenance tasks

Simply open the Handyman Punchlist page and click the + Add New button and you’re there. It will display any maintenance tasks for that selection.

Reordering Daily Tasks, Training Modules, and Cameras

We are continually reviewing our existing interfaces to improve the user experience and make them more intuitive. Based on our own review and feedback from customers, we have added drag and drop to reorder components!

Grab the handle, drag to where you want it to go, and drop into place!

We currently support reordering

1. Cameras

2. Daily Tasks

3. Training Modules

4. Training Module Tasks

If you have any other suggestions for how we could make the interface easier to use, please let us know!

Assorted Bug Fixes + Improvements

• Require a logged in user to check off daily tasks from the top menu bar

• Allow rebooking coupon codes of any form NAME{non-alphabetics} in current user statistics in the top bar

• General improvements to Resova integration

• Sort event reminders and daily tasks by time

• Fix 7shifts department filtering and employee syncing issues

• Removed target labor hours dollar sign symbol in settings

• Fix schedule helper icon size in sidebar

• Fix game forensics page duplicate entries

• Fix typo in schedule helper help info

• Backend code overhaul for better performance with integrations

• Add workaround for Resova booking syncing following broken Resova date filters on their All Bookings/All Transactions pages

• Support objectives without any hints

• Default objective durations to 0 to prevent changed objectives from breaking ahead/behind timer

• Fix daily tasks from saving with modified text

• Change lobby cameras to have larger display for <=4 cameras

• Added colors to gamemaster alerts for easier visual categorization

• Ensure camera is clickable everywhere on all devices and screen sizes

• Rename survey emails setting to Manager Emails for reusability

• Migrate help documentation to our online knowledgebase here!

A few minor changes and bug fixes following the recent release and feedback!

• Fixed an issue with the ahead/behind timer freezing in some situations

• Allow unchecking daily tasks from the Daily Tasks page

• Added the chime button back to the Gamemaster page

• Reverted observation page to have a static header to prevent customers from navigating around

We’re excited to announce the first public release of a new suite of tools to streamline managing and tracking venue operations outside of the standard flow of games—training, cleaning, audits, and scheduling.

Training Tracker

We have added a new staff page for tracking employee training. Track resets over the last four weeks for up-to-date game knowledge and reset times. Ensure employees are timing resets using the hint button and your expected reset times are set in the Point of Sale Settings.

Dig in and see a detailed report of the fastest resets from the past 4 weeks and progress on any assigned training modules by clicking on the employee’s name.

• Add custom training modules per role in settings

• Ensure employees are enabled in Employees → Training Status

• Supports importing training modules from a CSV file

Daily Tasks

Tracking daily operational tasks like cleaning, audits, and maintenance has never been easier! Head over to General Settings → Daily Tasks to start managing your tasks.

• Quickly access any open tasks by clicking on the clipboard in the status bar.

• View upcoming, open, and historical tasks in the new sidebar page. Add notes, see who was the supervisor for that shift, and see who completed a task (and when!).

Schedule Helper

We can’t see the future, but we hope to give you as much insight into the future of your business through the first version of our long-awaited schedule helper! We have packed it to the brim with visualizations of trends (current and historical!) based on your venue’s data.

Here’s some of what you can see:

• Booking Trends - a high level view, are you trending busier or slower? What days are busy?

• Average Bookings per Hour per Day - are you opening too late? Closing too early? See if your hours match your customer demand!

• Event Bookings - How many events are you hosting in the next month?

• Bookings vs Staffing - If you have enabled a timekeeping integration (and set up your General → Incentives settings), get a look into how well your scheduling matches demand to finetune your staffing.

Anything missing? Request additional charts or modifications in our Feedback Portal!

Other Goodies

• Added today’s escape rate per game to the Overview Games tracker

• Updated health status indicator - hover to see a detailed view of statuses of Drawbridge, Mythric, Point of Sale, Timekeeping, and other integrations

• Upgraded camera player controls to be standard across devices (+ fixed issues with clicking certain areas of the video not registering)

• Added employee incentive settings (average cost, review bonus, rebooking bonus, target labor hours) for reports (General Settings → Incentives)

• Support for non-US currencies (General Settings → Incentives)

• Improvements to the camera detection system for better speed and resiliency

• Fixed an issue with the Google review integration losing connection

• Fixed an issue with new employees not getting displayed in the Daily User Metrics

• Fixed employee syncing between manually added/timekeeping employees